Demo Environment — all customers, addresses, jobs, financials and communications shown are fictional.

Quality Assurance

Sampled interactions scored across ten categories so the roofing client knows exactly how their customers are treated.

Reviews this month

8

Sampled interactions

Average score

93.2

Target 92+

Pending review

3

Awaiting a reviewer

Coaching flagged

2

Follow-up required

Average score by category
Where the team is strong and where coaching is needed
CustomerReviewerCoachingStatus
QA-880
CL-4821
CL-4821 — new roof inquiry
CallMarissa DelgadoAna SantosSofia LimAug 196NoApproved
QA-881
CL-4825
CL-4825 — property damage complaint
CallDean KowalskiAna SantosSofia LimAug 193
Required
Coaching required
QA-882
CL-4823
CL-4823 — claim payment question
CallHollis BarnettClaire MendozaSofia LimAug 198NoApproved
QA-883
APT-2042
APT-2042 — Facebook booking
Appointment bookingGrant WhitmoreJames CruzSofia LimAug 1—NoPending
QA-884
LD-3409
LD-3409 — qualification attempt
Lead qualificationBianca OrtizMark ReyesSofia LimAug 1—NoPending
QA-885
CV-9003
CV-9003 — claim breakdown email
EmailHollis BarnettClaire MendozaSofia LimAug 195NoApproved
QA-886
CS-5507
CS-5507 — schedule concern
Customer service caseVince OttingerMark ReyesSofia LimJul 3184
Required
Returned for correction
QA-887
CV-9010
CV-9010 — warranty chat
ChatSandra PhamAna SantosSofia LimAug 1—NoPending

Fictional QA reviews. Submitting a scorecard updates the score, status and category averages above.