Demo Environment — all customers, addresses, jobs, financials and communications shown are fictional.

Customer Service

Homeowner issues the agency handles on behalf of Hometown Roofing, with SLA timers and internal ownership.

New cases today

3

Opened since 7:00a

Open cases

7

All categories

Waiting on customer

2

Response requested

Waiting on production

3

Blocked internally

Escalated

1

Manager attention

Resolved today

27

Agency team

Avg resolution

1d 4h

Rolling 30 days

SLA at risk

4

Breach within 2h

RelatedSentimentInternal ownerStatusSLA
CS-5501
Dean Kowalski
9 Menger Springs, Boerne
Property DamageJOB-1184
Urgent
NegativeAna SantosRosa Iglesias (Production)EscalatedAt risk · 1h 12mAug 1, 11:20a
CS-5502
Sandra Pham
26 Frederick Creek, Boerne
Warranty RequestJOB-1142
Normal
NeutralAna SantosDylan Carter (Sales)AssignedOn track · 6hAug 1, 2:52p
CS-5503
Hollis Barnett
1102 Ranger Creek Rd, Boerne
Insurance QuestionCLM-2291
Normal
NeutralClaire MendozaTommy Whitfield (Sales)Waiting on ClaimsOn track · 1dAug 1, 9:44a
CS-5504
Sylvia Crain
77 Wasp Creek Rd, Boerne
Billing QuestionINV-8842
High
NegativeClaire MendozaAccountingWaiting on CustomerAt risk · 34d openJul 31, 4:10p
CS-5505
Erika Fontaine
88 Pecan Grove Ln, Boerne
Job Status RequestJOB-1179
Low
PositiveAna SantosRosa Iglesias (Production)ResolvedMet · 4mAug 1, 3:26p
CS-5506
Renee Dallas
18 Old Fredericksburg, Boerne
Material QuestionJOB-1191
Normal
NeutralJames CruzDylan Carter (Sales)InvestigatingOn track · 8hAug 1, 1:40p
CS-5507
Vince Ottinger
55 Scenic Loop, Boerne
Schedule ConcernJOB-1168
High
NegativeMark ReyesEstimatingWaiting on ProductionAt risk · 3dJul 31, 9:15a
CS-5508
Marcus Bledsoe
610 Sidney Baker, Kerrville
Document RequestLD-3406
Low
NeutralJames CruzAgencyNewOn track · 12hAug 1, 9:32a

Fictional service cases. Status, notes and resolutions persist for this demo session.