Boerne 96°F · 20% rain (demo)
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Communications Inbox
Every roofing channel in one queue — phone, voicemail, email, SMS, web chat, Facebook, Google Business and the customer portal.
Marissa Delgado
CV-9001 · Phone · New Lead
Ana Santos· Aug 1, 8:04a
Inbound call — 6m 12s. New roof inquiry after July 27 hail. Booked inspection Aug 3, 10:00a with Dylan Carter.
Ana Santos· Aug 1, 8:12a
Hi Marissa — you're confirmed for Thursday, Aug 3 at 10:00 AM with Dylan Carter. Reply C to confirm.
Marissa Delgado· Aug 1, 8:22a
C — thank you!
Ana Santos· Aug 1, 8:23a
Internal: likely insurance claim, two ceiling stains. Flagged for Claire.
Customer summary
Customer
Marissa Delgado
Property
214 Cascade Caverns Rd, Boerne, TX
Assigned sales rep
Dylan Carter
Category
New Lead
Status
Responded
SLA timer
Met · 41s
Sentiment
Positive
Next action
Send hail-event explainer email
Linked records
Open tasks
- Confirm 24h before appointment
Fictional conversations for Hometown Roofing & Restoration. Replies and notes update the thread in demo state only.